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delivery & returns

Delivery methods

The products are shipped through courier company ACS and ELTA door to door and are & nbsp; FREE & nbsp; for all your purchases over 35 € , after confirmation of your order. For purchases up to 34.99 € the shipping charge is 2 € .

In order to complete the provision of the Service you consent to the disclosure of your necessary information & nbsp; to & nbsp; to the above company (name, address, telephone), in order to complete the delivery.

If you have chosen a cash on delivery method then the & nbsp; cash on delivery & nbsp; charge is & nbsp; 2 euros .

For more information or clarifications on the ways of ordering and sending, please contact us at [email protected]

Delivery Period

The shipment is made immediately after the confirmation of your order and the delivery to the customer takes place within 2-3 working days. *

 

(*) Shipping times may change due to unstable factors such as: non-immediate availability of the product, special processing, strikes, delays of transport companies, holidays, celebrations, etc.

Product returns

You reserve the right to return all or part of the order within 14 calendar days from the date you received it.
To make a return, you must first contact us (electronically or by phone) to begin the return process.

Also fill in the special Return Form , που θα βρείτε εδώ, in order to inform us about the way you want us to serve you and send it to the email [email protected]

In the cases where products of poor and defective quality were sold by demonstrable fault of elsaki or due to an error in receiving the order, in invoicing, shipment, etc., we shall then assume full responsibility for the replacement, return costs, as well as the costs for re-dispatch.

In case of & nbsp; wrong choice of number, or design, the customer will be charged with the return and remittance costs which are 5 € with bank deposit or 7.5 € with cash on delivery .

The dispatch and return costs shall also be borne by the customer in the case where the right of withdrawal is exercised. The products returned must be in the condition that they were received, complete and without wear & tear and their packaging must be the packaging that normally accompanies the product and in an excellent condition, which must necessarily be accompanied by the relevant declaration of withdrawal together with all the documents that accompanied the product (e.g. retail sales receipt). The return shall only be accepted after the company’s approval.

RETURNS without previously notifying the store ([email protected]elsaki.gr, 2610274260), SHALL NOT BE ACCEPTED

The return process shall only be performed by the same courier with whom the product was dispatched for the first time; alternatively it shall not be accepted.

Replacement

The Company shall do its best to replace the product that you returned where it is deemed to be defective or the wrong product code was dispatched. For your best possible service, we suggest, that you inform us within 2 working days from the date of receipt by either telephone or e-mail about the desire to replace it. In the case where replacement is not possible due to unavailability of the requested product, we shall contact you offering you alternatives.

The products being returned shall be exclusively sent to the following address:

Elsaki 

100 Mezonos & Patreos str, 26221,

Patras,Achaia, Greece

ΤΗΛ. +30 2610 274260

 

CANCELLATION OF ORDER – RIGHT OF WITHDRAWAL

It is possible to cancel your order in the following cases: Prior to the product’s dispatch – Cancellation shall be possible by sending an e-mail to [email protected] or via telephone contact on 2610274260, Monday to Saturday (09.00-14.00)

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